Privacy Policy

The data controller responsible for processing your personal data is Core Sinergia, operating under the domain coresinergiaco.com, with offices located at Cl. 77b #59 - 61 Ofc: 410, Nte. Centro Historico, Barranquilla, Atlántico, Colombia.

You may contact us regarding any data protection matter at: info@coresinergiaco.com or by phone at +57 304 450 2638.

Core Sinergia is a domestic economy education center offering in-person workshops and accompaniment programs for Colombian adults managing pensions and fixed incomes. This website is informational in nature and does not provide personalized financial advice.

We collect personal data only when you voluntarily provide it through the contact form on this website. The categories of data we may collect include:

• Full name
• Email address
• Phone number (including country code)
• Subject or topic of inquiry
• Message content as written by the user

We do not collect sensitive personal data as defined under Article 6 of Law 1581 of 2012, including health data, biometric data, political opinions, religious beliefs, or racial or ethnic origin, through this website or its contact form.

We also collect non-personal technical data automatically when you visit our website, including browser type, device type, pages visited, time spent on pages, and referring URL. This data is collected through cookies and similar technologies. Please refer to our Cookie Policy for details.

We process your personal data for the following specific purposes:

• To respond to inquiries submitted through the contact form
• To provide information about upcoming workshops, webinars, and educational programs
• To manage registration requests for our educational sessions
• To improve the usability and content of our website based on aggregated, anonymized usage data

The legal basis for processing personal data submitted through the contact form is your explicit consent, provided when you check the privacy checkbox and submit the form. This consent is freely given, specific, informed, and unambiguous as required by Colombian data protection law.

We do not process your personal data for automated decision-making or profiling purposes.

Personal data submitted through the contact form is retained for a maximum of 24 months from the date of submission, after which it is securely deleted or anonymized. If you register for a workshop or accompaniment program, your data may be retained for the duration of your participation plus 12 months thereafter.

You may request deletion of your data at any time by contacting us at info@coresinergiaco.com. We will process deletion requests within 15 business days as required by Colombian law.

Anonymized, aggregated analytics data that cannot be linked to any individual may be retained indefinitely for internal reporting purposes.

Core Sinergia does not sell, rent, or trade personal data to third parties. We do not share your personal data with third parties for marketing purposes.

We may share personal data with the following categories of service providers who assist us in operating this website and delivering our educational programs:

• Web hosting and infrastructure providers
• Email communication platforms used to respond to inquiries
• Analytics service providers (using anonymized or aggregated data only)

Any third-party service providers we engage are contractually bound to process personal data only for the purposes specified and in compliance with applicable data protection laws. We do not transfer personal data outside Colombia except where necessary for the operation of cloud-based services, in which case we ensure adequate safeguards are in place.

We may disclose personal data if required to do so by Colombian law, court order, or competent authority.

Under Law 1581 of 2012, you have the following rights with respect to your personal data:

• Right of Access (Acceso): To know what personal data we hold about you and how it is being processed.
• Right of Rectification (Rectificación): To request correction of inaccurate or incomplete data.
• Right of Deletion (Supresión): To request that your personal data be deleted, subject to legal retention obligations.
• Right to Revoke Consent (Revocación): To withdraw consent to processing at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint (Queja): To file a complaint with the Superintendencia de Industria y Comercio (SIC), the Colombian data protection authority, if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@coresinergiaco.com with the subject line "Data Rights Request." We will respond within 10 business days of receiving your request.

The Superintendencia de Industria y Comercio can be contacted at: www.sic.gov.co

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews of our systems.

While we take reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, the affected individuals in accordance with applicable Colombian law.

This website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

You can manage cookie preferences at any time through the cookie consent panel accessible on this website.

Our website and educational programs are directed at adults, specifically Colombian adults managing pensions and fixed incomes. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that data promptly. If you believe we have collected data from a minor, please contact us at info@coresinergiaco.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated policy.

This policy was last updated on 7 April 2026 and is effective from that date.